Home Appliances
Welcome to the Bosch direct order booking service. Here you will be able to book a service directly online.
Before you book:
• Direct order booking services are for some appliance types only, it is not available for small Bosch appliances such as: cordless, bagged, or bagless vacuum cleaners.
• Direct order booking services are only possible if a customer’s post code is located in an area covered by our own technician service network. (Pls. note: If an area is not covered you will be notified and advised during the process of booking a service of further steps to have a service booking completed). Laundry appliances must be unstacked before arrival of the Bosch service technician to complete a service. Please contact us if you are unable to unstack an appliance before making your booking.
• Online booking is not possible If the appliance is covered by Insurance Policies / Extended Warranty provided by a third party provider.
If, for any of the above reasons or for any other reason, you are unable to make an online booking, questions related to charges applicable, or refund/cancellation policies then, please contact Customer Service at:
Phone: 1300 369 744, 24 hours support (Monday to Friday)
Email: customersupport.au@bshg.com
For further information on our warranty terms and conditions please click the link below:
Manufacturer's Warranty Terms and Conditions
Repair Rates & General Information
GENERAL HEALTH, SAFETY AND SECURITY
For safety reasons, we require the following:
A. Pets be properly confined prior to our technician’s arrival.
B. An adult be present during the technicians visit.
E-number is the device identification number. It can be found on the nameplate of your device. We need them to provide the technician with the right spare parts for your appointment. You have the option of uploading a picture of your nameplate via the camera icon.