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Why won't my vacuum pick up

My vacuum cleaner won’t pick up. What can I do?

If your vacuum cleaner doesn’t pick up any more, one of the components of your vacuum cleaner could be blocked. First check if the dust bag or dust container needs to be emptied. If that’s not it and your vacuum cleaner still doesn’t pick up properly, try cleaning the filter. Check to see if something has become jammed in the floor attachment, the telescopic tube or even in the hose. A good trick is to carefully insert a broom handle in the telescopic tube or the hose. This is a good way to remove anything that has become jammed.

Changing vauuum cleaner bags. Video instructions.

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Locate the rating plate

Identify your appliance to find your E-Nr (model) and FD (producion) number. You need these for product registration and booking your repair service.

Appliance Manuals

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Self help videos

Check our video guides to learn more about how to get the most out of your appliance and clean and maintain it effectively.