Warranty is valid in country of purchase only. This warranty is given by BSH Home Appliances Pty Ltd, 7-9 Arco Lane, Heatherton Victoria 3202 (for purchases in Australia) ‘the Company’.
This appliance is warranted by the Company to be free from defects in materials and workmanship for a period of 2 years from the date of purchase. The benefits offered by this warranty are in addition to your rights and remedies under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and New Zealand law. You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In the event of a minor failure, the Company reserves the right to choose to repair or replace the appliance.
To make a warranty claim, you must be able to supply proof of purchase. In the first instance, you should call Customer Care Australia - 1300 368 339. The Company will create and retain a computer record of your application. The Company will bear any expenses incurred for warranty claims, excluding the cost of transport of the appliance for service or the service agents travelling costs to and from your home if you live outside the service area of the Company or one of its service agents.
This warranty shall not apply in the following cases:
i) any defect or damage which is a result of repair, alteration or modification carried out without the written permission of the Company.
ii) the use of parts not manufactured, sold or approved by the Company are used in any replacement or repair.
iii) the product is operated on an electrical, gas or water supply which exceeds the ratings specified on the rating plate.
iv) the product is damaged as a direct result of incorrect installation or being used for a purpose for which it not designed, sold or otherwise not in accordance with any specified instructions for use.
v) if changes occur in the condition or operational qualities of the product due to incorrect storage, mounting, climate or any other influence outside the control of the Company.
vi) the product is damaged as a result of operating the appliance when it was known to be defective.
vii) when parts requiring replacement due to normal wear and tear including the replacement of the following parts: lenses, globes, glassware, fuses, filters, bags and similar parts were not replaced.
viii) when the clearing of blockages in pumps and hoses did not take place.
ix) when damage is caused directly or indirectly by utility supply problems, insect attacks, lack of user care, electrical storm damage or incorrect power supply.
