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Washing machine drum

What should I do if the washing machine drum doesn’t turn?

If your washing machine drum doesn’t turn, there are various possibilities. Is it a new machine? If so, it could be that the transport lock needs to be removed. If that’s not the case, we recommend you call a service technician on 1300 369 744 or use our online form to request a service booking.

Contact form for appointment booking

Get in touch

We are here to help, before and after you purchase.

Phone: 1300 369 744

24 hours support (Monday to Friday)

Locate the rating plate

Identify your appliance to find your E-Nr (model) and FD (producion) number. You need these for product registration and booking your repair service.

Appliance Manuals

If you've forgotten where you put the manual that came with your appliance, you can download it online.

Self help videos

Check our video guides to learn more about how to get the most out of your appliance and clean and maintain it effectively.